Privacy policy

Last updated: August 25, 2024

Brand-a-Farm Website Privacy Policy

1. Definitions

1.1 Application – Any program or service operated by Brand-a-Farm that may be accessible on various online, mobile, or other platforms, including third-party platforms, allowing us to engage directly with users.

1.2 Children – Refers to individuals under the age of 18.

1.3 Data Controller – Refers to Click-to-Client Marketing Pty Ltd, trading as Brand-a-Farm, responsible for handling the personal information collected.

1.4 Data Processor – An individual or entity that processes personal information on behalf of the Data Controller, only according to the Controller's directions.

1.5 Parents – Legal guardians or parents of children.

1.6 Personal Information – Information that identifies an individual either directly or indirectly, such as names, addresses, email addresses, and phone numbers. Anonymous data that becomes associated with this information is also treated as personal information.

2. Introduction

Click-to-Client Marketing Pty Ltd, trading as Brand-a-Farm, is committed to protecting your privacy. This policy explains how we manage and process your data when you interact with our website and services.

When you visit our website, we may ask for your consent to use cookies if they are not strictly necessary for our services.

In this policy, “we,” “us,” and “our” refer to Brand-a-Farm.

3. Scope of This Policy

This policy applies to all data collected through our website and applications where it is posted. We follow privacy laws applicable in the regions where we operate. In some cases, we may issue additional notices for specific products or services.

When you provide information on third-party platforms linked to our services (e.g., social networks), that information is subject to both our privacy practices and those of the third-party platform.

Our website may contain links to other websites not controlled by us. We are not responsible for their privacy practices, and we recommend reviewing their policies.

4. Information We Collect

We collect two main types of information – personal and anonymous – which may be combined to create aggregate data. For example:

Registration data provided when you create an account.
Public posts and comments made on our platforms.
Private messages or content shared with limited groups.
Information obtained from third-party platforms you use in connection with our applications.
Location data derived from your device or IP address.
Activity data regarding how you use our website and applications.
Device data such as browser type, operating system, and IP address.

5. How We Collect Your Information

We gather information you provide directly when you engage with our services, register, participate in surveys, or communicate with us.

We also collect data through technologies like cookies, analytics tools, pixels, and web beacons.

In some cases, we may supplement the data you provide with information from trusted sources.

6. How Brand-a-Farm Uses Your Information

We may process your data for various purposes, including:

Website analytics and improving our services.
Managing your account and ensuring the security of our platform.
Responding to inquiries and offering relevant products and services.
Processing transactions and maintaining accurate records.
Sending notifications, newsletters, or marketing communications (with your consent).
Managing correspondence and customer support.

Please avoid sharing any unnecessary personal information unless specifically requested.

7. Sharing Your Information with Third Parties

We limit sharing of your personal information to specific circumstances, including:

With your consent, when you choose to share information with select companies for promotions or offers.
When you direct us to share information with third-party platforms (e.g., social networks).
With service providers performing functions on our behalf, such as delivery, marketing, or customer support, who are restricted from using your data for any other purpose.
In legal or business contexts, such as enforcing our terms, ensuring safety, or complying with laws.

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect personal information from children without parental consent. For more details, please see our Children’s Privacy Policy.

9. Data Security, Integrity, and Retention

We take the security of your information seriously and implement measures to protect it from unauthorized access, disclosure, or alteration. However, no system is entirely secure, and you should be aware that risks remain.

We retain your data for six years after: (a) your membership ends; (b) your last communication with us; (c) your last transaction with us.

10. Your Rights

You have several rights under data protection laws, including:

The right to access your information.
The right to object to processing in certain circumstances.
The right to data portability.
The right to lodge a complaint.
The right to withdraw consent for marketing communications.
The right to correct inaccurate data.
The right to restrict processing or object based on specific situations.

If you believe your rights have been violated, you can contact our Information Officer.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in technology, legal requirements, or business practices. Please review the policy regularly to stay informed.

12. Contact Details

12.1 This website is operated by Click-to-Client Marketing Pty Ltd, trading as Brand-a-Farm.

12.2 We are registered in South Africa under registration number K2020435481. Our principal office is in Constantia Kloof, Roodepoort.

12.3 You can reach us via email at orders@brand-a-farm.co.za.

12.4 Brand-a-Farm is an online-only store based in South Africa. We do not have physical retail outlets, but we deliver countrywide through reliable courier services

13. Information Officer Details

Name: Salomon Pienaar
Phone: 010 035 4084
Email: salomon@click-to-client.com