Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Brand-a-Farm. If you need to return an item, please review the guidelines below:

Eligibility for Returns:

• To qualify for a refund, the items must be unworn, unused, unwashed, and still in their original packaging with all tags intact.
• Please note that customized or branded products are non-refundable unless the return is due to a quality issue with the product.
• In the event that Brand-a-Farm supplies an incorrect, damaged, or defective item, we will gladly replace it with a new one. This replacement will be provided only if the item in question is returned in its original packaging, along with any included warranty, manuals, and all accessories, within 7 days of the delivery date.
• If any issues arise with an order, please notify Brand-a-Farm in writing within 24 hours of receiving the items.

How to Initiate a Return:
To start a return, please contact us at orders@brand-a-farm.co.za. We will provide you with further instructions on how to proceed with your return.

Return Address:
All returns should be sent to the following address:
25 Gemsbok Avenue, Constantia Kloof, Roodepoort, 1709.

Important Notes:

• Items returned without prior contact or approval may not be accepted.
• Customers are responsible for return shipping costs unless the return is due to a defective product.

We aim to process returns and refunds as quickly as possible once the items have been received and inspected.